Standard Delivery
Our UK Standard delivery service takes 3-5 working days to deliver and is dispatched using a second class signed for service.
Although we do provide you with a reference number for your parcel, this does not provide any tracking details. This reference will only provide an update once a delivery has been attempted.
Unfortunately this service does not provide customers with notifications regarding their delivery e.g. the delivery date or time.
Once a delivery has been attempted, if there is nobody present to sign for the parcel, the courier will leave a ‘while you where out’ card which will provide the relevant instructions on how they can retrieve their parcel.
This will either be a re delivery or collection from the nearest depot. If you are collecting your parcel, an appropriate form of ID is required.
US Standard & Express delivery
For our customer in the United States of America we offer two tracked services. A standard service with an estimated delivery time of 5-7 working days and an express service with an estimated delivery time of 2-3 working days.
Orders placed before 12 noon UK time will be dispatched the same day. Any orders placed after this time will be dispatched the next working day. If an order is placed on Friday after 12 noon UK time, it will be dispatched the following Monday.
International Express Delivery
Our International express delivery is a tracked service. Orders placed before 12 noon UK time will be dispatched the same day.
Any orders placed after this time will be dispatched the next working day. If an order is placed on Friday after 12 noon UK time, it will be dispatched the following Monday.
Please select your shipping destination above to view the delivery time and cost. Once your order has been dispatched, You will receive an email with the tracking details.
EU Standard & Express Delivery
Shipping to the EU is a tracked service. Once your order has been dispatched, you will received a email confirmation along with the tracking reference and instructions on where to track your parcel.
Please select your shipping destination above to view the delivery time and cost. Please note that EU and International deliveries may be subjected to import VAT or customs duty.
These charges are calculated and applied by the border force control within the country of destination and are not applied by us or the courier service.
Unfortunately we have no control over these charges and are not able to waive or reduce them. Customers are advised to check with their local border force control for more details regarding this.
Unfortunately we are not able to declare any parcels as a gift in order to avoid any charges.
Standard deliveries are may also take longer during busy trading periods e.g. during the sale and Ramadan season.
We will notify our customers during this period via our newsletter however, we advise that customers contact our office for further information.